Terms and Conditions

Man with Van Mayfair Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Mayfair provides removal and related services. By making a booking, accepting a quotation, or allowing work to proceed, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings given below.

Client means the person, firm, or organisation requesting or accepting removal or related services.

Company means Man with Van Mayfair, providing removal, delivery, and associated services.

Services means all removal, transportation, loading, unloading, packing, handling, storage, and any other work carried out by the Company for the Client.

Goods means all items, property, belongings, or materials handled, moved, stored, transported, or otherwise dealt with by the Company on behalf of the Client.

Contract means the agreement between the Client and the Company governed by these Terms and Conditions and any written quotation or confirmation provided by the Company.

2. Scope of Services

The Company provides man and van services, including removals, deliveries, and related assistance within its operational service area and to other locations as agreed. The specific scope of work, number of staff, vehicle size, estimated duration, and any additional services shall be set out in the quotation or booking confirmation.

The Company is under no obligation to perform any work not expressly agreed in advance. Any additional services requested on the day of the move are subject to availability, may incur extra charges, and may require written or recorded verbal approval from the Client.

3. Booking Process

All bookings are subject to availability and acceptance by the Company. A booking will be treated as provisional until it has been confirmed by the Company. Confirmation may be given in writing, by electronic message, or in another recorded form as used by the Company.

To provide an accurate quotation, the Client must supply full and honest information, including but not limited to the volume and nature of Goods, access conditions at collection and delivery addresses, parking constraints, floor levels, and any special handling requirements. The Company reserves the right to revise the quotation or apply additional charges if information provided at the time of booking is incomplete or inaccurate.

The Company may request photographs, item lists, or other details to assess the job. Failure to provide requested information may result in an estimate only, which may be adjusted to reflect the actual work required.

By confirming the booking, the Client warrants that they are the owner of the Goods or are authorised by the owner to enter into this Contract.

4. Quotations and Pricing

Quotations are based on the information supplied by the Client and on the Companys current rates at the time the quotation is issued. Unless expressly stated otherwise, quotations are exclusive of congestion charges, tolls, parking fees, fines due to inadequate parking arrangements, and additional labour or waiting time.

Quotations may be provided as a fixed price or as an hourly rate. Where a fixed price is given, it is based on the scope described in the quotation. Any deviation from that scope, including additional addresses, increased volume of Goods, unforeseen access issues, or delays outside the Companys control, may result in additional charges.

Where work is charged on an hourly basis, billing will commence at the agreed start time or on arrival at the collection address, whichever is later, and will continue until completion of the Services. Minimum charge periods and part-hour billing increments will be set out in the quotation or booking confirmation.

5. Payments and Deposits

The Client agrees to pay the charges quoted or otherwise agreed, together with any additional charges that arise under these Terms and Conditions. The Company may require a deposit or prepayment to secure the booking. Any required deposit amount and due date will be stated at the time of booking.

Unless otherwise agreed in writing, payment in full is due immediately on completion of the Services on the day of the move. For some bookings, full or partial payment may be required in advance. The Company will inform the Client of the applicable payment terms during the booking process.

Accepted payment methods will be communicated by the Company and may include cash, card payments, or other recognised methods. The Client must ensure that they have the means to pay available at the time payment is due.

If payment is not received when due, the Company reserves the right to charge interest on the overdue amount at a reasonable commercial rate and to recover any costs incurred in pursuing late payment, including administrative and legal costs.

6. Cancellations and Postponements

If the Client needs to cancel or postpone a booking, they must notify the Company as soon as possible. The effective time of cancellation is when the Company confirms receipt of the Clients cancellation notice.

The following provisions apply unless different terms are stated in the quotation or booking confirmation.

If the Client cancels more than 48 hours before the agreed start time, any deposit paid may be refunded or transferred to a new date at the Companys discretion.

If the Client cancels within 48 hours but more than 24 hours before the agreed start time, the Company may retain all or part of the deposit and may charge a reasonable cancellation fee to cover administrative and scheduling costs.

If the Client cancels within 24 hours of the agreed start time, fails to be present, fails to provide access, or otherwise prevents the Services from taking place, the Company may charge up to the full quoted amount, including any waiting or travel time incurred.

Postponements are treated as cancellations and new bookings. The Company will try to accommodate new dates and times but does not guarantee availability.

7. Client Responsibilities

The Client is responsible for.

Ensuring adequate parking and any permits or permissions required at both collection and delivery locations.

Providing safe, clear, and reasonable access to the premises, including lifts, stairways, and corridors.

Properly packing and securing Goods, unless packing services have been specifically agreed.

Removing and disconnecting any fixtures, fittings, or appliances, unless otherwise agreed.

Ensuring that no prohibited, dangerous, perishable, or illegal items are included in the Goods.

The Client must be present, or represented by an authorised person, at collection and delivery to provide instructions and confirm that the Services have been completed. If the Client or representative is not present, the Companys decisions in relation to the handling, placement, and condition of Goods will be deemed accepted by the Client.

8. Excluded and Special Items

Unless explicitly agreed in writing, the Company will not carry cash, jewellery, precious metals, valuables, antiques of high value, artwork of high value, hazardous materials, illegal goods, live animals, plants requiring special care, or perishable food.

The Client must inform the Company in advance of any fragile, unusually heavy, or high-value items and any goods requiring specialist handling or equipment. The Company reserves the right to refuse to transport any item that, in its opinion, poses a risk to staff, vehicles, property, or other Goods.

If any excluded goods are transported without the Companys knowledge, the Company shall have no liability for loss, damage, or consequences arising from such items and the Client shall indemnify the Company for any resulting costs or claims.

9. Liability and Limitations

The Company will exercise reasonable care and skill in providing the Services. However, the Companys liability is subject to the limitations in this section.

The Company shall not be liable for any loss or damage arising out of.

Wear, tear, or pre-existing damage to Goods.

Poorly packed or inadequately protected Goods where the Company did not provide packing.

Damage caused by the Client or by third parties not under the Companys control.

Weather conditions, traffic conditions, or delays beyond the Companys reasonable control.

Loss of income, loss of profits, loss of opportunity, or any indirect or consequential loss.

Where the Company is found liable for loss of or damage to Goods, its liability shall be limited to a reasonable repair or replacement cost, subject to a maximum amount per job as reasonably determined by the Company or set out in the quotation. The Client is encouraged to arrange separate insurance for high-value or irreplaceable items.

The Client must inspect Goods and premises at the time of completion and report any visible loss or damage to the Company immediately. Any claim for loss or damage must be notified to the Company in writing as soon as reasonably possible and in any event within seven days of completion of the Services. Failure to do so may prejudice the Companys ability to investigate and may affect the outcome of any claim.

10. Delays and Events Beyond Control

The Company will make reasonable efforts to arrive and complete the Services within agreed timeframes. However, times given for arrival or completion are estimates only and are not guaranteed.

The Company shall not be liable for delays or inability to complete the Services caused by factors beyond its reasonable control, including but not limited to traffic conditions, road closures, accidents, breakdowns, extreme weather, strikes, or restrictions imposed by authorities.

Where such events occur, the Company will aim to inform the Client and agree alternative arrangements where possible. Additional costs arising from such events, including extended labour time or overnight storage, may be chargeable.

11. Parking, Access, and Property Damage

The Client is responsible for arranging suitable parking and any necessary permits or permissions. If adequate parking is not available, the Company may need to park at a distance, which may increase loading and unloading time and may result in additional charges.

The Client shall be responsible for any parking charges, fines, penalties, or towing costs incurred as a direct result of insufficient or incorrect parking arrangements, unless caused solely by the Companys negligence.

The Company will take reasonable care to avoid damage to property during the move. However, the Client should take steps to protect floors, carpets, walls, and fixtures as required. The Company shall not be liable for superficial damage such as minor marks or scuffs to walls, floors, or paintwork that may reasonably occur during the moving of large or heavy items, unless caused by a lack of reasonable care.

12. Waste, Disposal, and Environmental Regulations

The Company is not a licensed waste carrier for general rubbish unless specifically stated. The Services do not include disposal of household waste, construction waste, or items intended for landfill, except where expressly agreed and compliant with relevant waste regulations.

Where the Company agrees to remove items for disposal, such items must be disclosed in advance. The Client confirms that any items for disposal are free of hazardous substances and can be lawfully disposed of. Additional charges may apply for disposal services.

The Client must not request the Company to dispose of prohibited or controlled materials. The Company reserves the right to refuse to remove or transport any items it reasonably believes to be hazardous, illegal, or non-compliant with environmental regulations. Any breach of this requirement may result in extra charges and the Client shall be liable for any fines or costs incurred.

13. Insurance

The Company maintains appropriate insurance cover in connection with its operations. Details of cover, including any applicable limits and exclusions, may be made available on request.

The Companys insurance is not a substitute for full contents or transit insurance arranged by the Client. The Client remains responsible for ensuring that they have adequate insurance for their Goods, especially high-value or fragile items.

14. Complaints and Disputes

If the Client is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be addressed promptly. The Company will make reasonable efforts to investigate and resolve complaints in a fair and timely manner.

Any dispute arising out of or in connection with the Contract that cannot be resolved directly between the parties may be referred, by agreement, to mediation or another form of alternative dispute resolution. This does not affect either partys right to pursue claims through the courts.

15. Data Protection and Privacy

The Company will collect and process personal information about the Client only as necessary to provide the Services, manage bookings, process payments, and communicate with the Client. The Company will take reasonable steps to protect personal data and will not sell such data to third parties.

By entering into this Contract, the Client consents to the use of their personal information for the purposes of performing the Services and for reasonable administrative and record-keeping purposes.

16. Variation and Severability

No variation of these Terms and Conditions shall be binding unless agreed in writing by the Company. Any special terms or conditions specified in a quotation or booking confirmation shall take precedence over any inconsistent provision in these standard Terms and Conditions.

If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, or, if this is not possible, deleted. The remaining provisions shall continue in full force and effect.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any Contract between the Client and the Company, are governed by and shall be construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to hear and determine any disputes arising out of or in connection with these Terms and Conditions or the Services provided, subject to any mandatory rights of the Client to bring proceedings in other jurisdictions under applicable consumer protection laws.

18. Entire Agreement

These Terms and Conditions, together with any quotation, booking confirmation, or written variation agreed between the Company and the Client, constitute the entire agreement between the parties and supersede any prior understandings, statements, or representations relating to the subject matter, whether oral or written.

By placing a booking or permitting the Services to commence, the Client acknowledges that they have read, understood, and agreed to these Terms and Conditions.